One AI agent. Every brand. Every language.
An AI agent trained on Telefónica's support policies — instant answers on billing, broadband, roaming, contracts, and 5G across Movistar, O2, and Vivo. Customers write in Spanish, English, German, Portuguese — the agent replies fluently in theirs.
Ask in any language
Click a question to copy it, then paste into the chat widget. Try them all — Spanish, English, German, Portuguese — the agent replies fluently in whatever language the customer writes in.
Not a chatbot. An AI agent.
Lorikeet reads, understands, and resolves — not keyword matching on a script.
Every market, every language
Spain, UK, Germany, Brazil, and Latin America — the agent replies fluently in Spanish, English, German, Portuguese, and more. One deployment, every Telefónica brand.
Telco complexity, handled
Billing disputes, roaming rules, contract terms, broadband diagnostics — the agent navigates telecom-specific complexity that generic chatbots can't.
Built for regulated industries
Guardrails prevent hallucination on billing and contractual topics. Human escalation, audit trails, and compliance controls — ready for 380M+ connections.
Built in hours, not sprints
Zero custom code. Every piece configured through the Lorikeet product.
Imported Telefónica's policies
Knowledge articles covering billing, broadband, roaming, contracts, 5G, SIM/eSIM, TV, account management, and device support.
Wired up the AI
A natural-language workflow tells the agent how to answer, when to escalate, and how to stay on-brand across Movistar, O2, and Vivo.
Embedded the widget
One script tag on this page. In production, the same widget drops onto your existing channels — or connects via API.
What's inside this demo
Everything is transparent — the Lorikeet sandbox is open for Telefónica's team to inspect.
Knowledge articles
Covering billing, broadband, roaming, contracts, 5G, SIM/eSIM, TV, account management, refunds, and device support.
NL workflow
Plain-English instructions for answering FAQs, escalating edge cases, and closing conversations gracefully.
Live chat channel
The widget on this page is connected to Telefónica's Lorikeet sandbox. Every message goes through the real agent.
Ready to see the full picture?
This is the FAQ slice. In production, the same agent hooks into your BSS, CRM, and network APIs to resolve tickets end-to-end.
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